Privacy Policy — How 7g772 Protects Your Data

This Privacy Policy ("Policy") describes how 7g772 ("we", "us", "our", or the "Platform") collects, processes, stores, shares, and protects the personal information of users ("you", "your", or "Player") who access or use the 7g772 online casino and sports betting platform at https://7g772.app. This Policy applies to all players registered in Bangladesh and to all personal data submitted through registration, account use, payment processing, customer support interactions, and general browsing of the Platform.

By creating a 7g772 account or by continuing to use the Platform after this Policy has been published or updated, you acknowledge that you have read, understood, and agreed to the data practices described herein. If you do not agree to this Policy, you must discontinue use of the Platform immediately and contact our support team at [email protected] to arrange account closure.

This Policy should be read alongside the Terms & Conditions and the Responsible Gaming policy, both of which form part of the overall agreement between you and 7g772.

1. Information We Collect

1.1 Registration Data

When you create a 7g772 account, we collect the following information that you provide directly:

• Full legal name (as it appears on your government-issued identification document)
• Date of birth (used for age verification — players must be 18 years or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, or Mymensingh)
• Email address
• Bangladeshi mobile phone number (used for OTP authentication and account security)
• Chosen username and password (passwords are stored in hashed form — we cannot read your plaintext password)
• Preferred payment method (bKash number, Nagad number, Rocket number, Upay number, or bank account details)

1.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) compliance process, we may additionally collect:

• Scanned copy or photograph of a valid government-issued photo ID (National ID card, passport, or driving licence)
• Proof of address document (utility bill, bank statement, or official government correspondence dated within 90 days)
• Proof of payment method ownership (screenshot of bKash, Nagad, Rocket, or bank account confirmation showing your registered name)
• Selfie photograph holding your identity document, if requested by our compliance team for enhanced verification

1.3 Transaction Data

Each time you make a deposit or withdrawal on the 7g772 Platform, we record:

• Transaction type (deposit or withdrawal)
• Transaction amount in BDT (Bangladeshi Taka)
• Payment method used (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard)
• Transaction reference number issued by the payment provider
• Date and time of the transaction (Bangladesh Standard Time, UTC+6)
• Transaction status (pending, completed, failed, reversed)

1.4 Gameplay and Betting Data

To operate the Platform, resolve disputes, detect fraud, and ensure fair play, 7g772 records:

• Games played, bet amounts, win/loss outcomes, and session durations
• Sports betting selections, stake amounts, odds accepted, and settlement results across all markets including cricket (BPL, IPL, T20 World Cup), football, and other sports
• Bonus offers claimed and wagering progress
• Responsible gaming tool activations (deposit limits set, session reminders, account pauses, self-exclusion requests)

1.5 Technical and Device Data

When you access the 7g772 Platform, our systems automatically collect certain technical information about your device and connection, including:

• IP address and approximate geolocation derived from it
• Device type, operating system, and browser version
• Screen resolution and language settings
• Referring URL (the website or link that directed you to 7g772)
• Pages visited within the Platform, click-path data, and time spent on each page
• Cookie identifiers and session tokens (see Section 4)

1.6 Customer Support Communications

If you contact the 7g772 support team via email, live chat, or WhatsApp, we retain a record of the communication, including the content of messages, the date and time of contact, and the resolution provided. This record is kept to ensure service quality and to resolve any follow-up disputes efficiently.

2. How We Use Your Data

7g772 uses your personal information only for the purposes listed below. We do not use your data for any purpose that is incompatible with the reason it was originally collected.

Purpose	Data Categories Used	Legal Basis
Account creation and management	Registration data, device data	Contract performance
Age and identity verification (KYC)	KYC documents, registration data	Legal obligation
Processing deposits and withdrawals	Transaction data, payment method details	Contract performance
Fraud detection and prevention	Transaction data, device data, gameplay data	Legitimate interest
Anti-money laundering compliance	KYC data, transaction data	Legal obligation
Responsible gaming monitoring	Gameplay data, transaction data	Legal obligation / legitimate interest
Customer support	Support communications, registration data	Contract performance
Platform analytics and improvement	Technical data, gameplay data (anonymised)	Legitimate interest
Promotional communications (with consent)	Email address, mobile number	Consent
Legal dispute resolution	All relevant data categories	Legal obligation

2.1 Marketing Communications

If you have opted in to receive promotional communications during registration or through your account settings, 7g772 may contact you by email or SMS with information about new games, seasonal promotions (such as Eid, Pohela Boishakh, BPL season, and T20 World Cup offers), bonus offers, and platform updates. You may withdraw your consent and opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link at the bottom of any promotional email
• Updating your communication preferences in your account settings
• Sending an opt-out request to [email protected]

Opting out of marketing communications does not affect the delivery of transactional messages (such as deposit confirmations, withdrawal notifications, and security alerts), which are sent regardless of marketing preferences as they are essential to the operation of your account.

3. Data Sharing & Third Parties

3.1 Who We Share Data With

7g772 does not sell your personal data. We share your information only with the following categories of third parties, and only to the extent necessary for the stated purpose:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard receive the minimum transaction data required to process your deposits and withdrawals.
• Game software providers: Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and other licensed game studios may receive a session token and anonymised player identifier to deliver game content. They do not receive your full name, address, or payment details.
• Identity verification services: Third-party KYC providers may receive copies of your identity documents to carry out automated document verification checks on our behalf. These providers are contractually bound to use your data solely for the purpose of completing verification for 7g772 and may not retain it beyond the verification window.
• Cloud infrastructure and security providers: 7g772 uses reputable cloud hosting and cybersecurity providers to operate the Platform infrastructure. These providers act as data processors under strict contractual obligations and have no independent right to use your data.
• Legal and regulatory authorities: In cases where we are required by applicable law, court order, or regulatory directive, we may disclose personal data to the relevant governmental, financial, or law-enforcement authorities. We will notify you of such disclosure where we are legally permitted to do so.

3.2 International Data Transfers

Some of 7g772's technology partners and game providers operate servers located outside Bangladesh. Where your personal data is transferred to, or processed in, a jurisdiction outside Bangladesh, 7g772 ensures that appropriate contractual and technical safeguards are in place to maintain the same standard of protection that applies to data processed within Bangladesh. These safeguards include standard contractual data processing agreements and encryption of data in transit.

4. Cookies & Tracking

4.1 What Are Cookies?

Cookies are small text files that a website places on your device when you visit it. They allow the Platform to recognise your device on return visits, remember your preferences, maintain your login session, and collect analytics data. Cookies are used on the 7g772 Platform to deliver a smooth, personalised experience for players across Dhaka, Chittagong, Sylhet, and the rest of Bangladesh.

4.2 Categories of Cookies We Use

Cookie Category	Purpose	Can Be Disabled?
Strictly Necessary	Session management, login authentication, security tokens, fraud prevention	No — required for Platform to function
Functional	Remembering your language preference, display settings, and last-visited game category	Yes — disabling may reduce personalisation
Analytics	Anonymous page-view tracking, session duration, feature usage statistics used to improve Platform performance	Yes — disabling does not affect Platform access
Responsible Gaming	Tracking session duration to trigger time-reminder notifications as configured in your account settings	No — required for player protection tools to function

4.3 Managing Cookies

You can manage non-essential cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Please note that disabling strictly necessary cookies will prevent the 7g772 Platform from functioning correctly — you will be unable to log in or maintain a game session. Disabling analytics cookies will not affect your access to games or account features.

For guidance on managing cookies in specific browsers, refer to the help documentation for your browser of choice (Chrome, Firefox, Safari, Edge, or Opera). 7g772 does not endorse any specific third-party browser extension or cookie management tool.

5. Data Security Measures

5.1 Technical Safeguards

7g772 applies a comprehensive set of technical security controls to protect your personal data from unauthorised access, accidental loss, destruction, or disclosure:

• SSL/TLS Encryption: All data transmitted between your device and the 7g772 Platform is encrypted using industry-standard TLS 1.2 or TLS 1.3 protocols. The padlock icon in your browser's address bar confirms that your connection to 7g772 is encrypted at all times.
• Password Hashing: Account passwords are stored using a one-way cryptographic hashing algorithm. 7g772 staff cannot read your password in plaintext form at any point.
• Two-Factor Authentication (2FA): Players are strongly encouraged to enable 2FA on their 7g772 account. Once enabled, any login from an unrecognised device requires a one-time passcode sent to your registered mobile number.
• Access Controls: Employee access to player data systems is role-based and strictly limited to those with a documented business need. All access events are logged and subject to periodic audit review.
• Intrusion Detection: Our infrastructure is monitored continuously for suspicious activity, attempted unauthorised access, and distributed denial-of-service (DDoS) attacks. Automated alerting systems notify our security team of anomalous events in real time.

5.2 Organisational Safeguards

Beyond technical controls, 7g772 maintains the following organisational security practices:

• All team members with access to personal data undergo data-privacy training and are bound by confidentiality obligations in their employment contracts.
• Third-party data processors are assessed for security standards before onboarding and are contractually required to maintain appropriate data protection measures.
• In the event of a data breach that is likely to result in risk to player rights and freedoms, 7g772 will notify affected players without undue delay, and in any case within 72 hours of becoming aware of the breach, providing information on the nature of the breach and the steps taken to mitigate it.

6. Data Retention

7g772 retains your personal data for as long as your account is active and for a defined period thereafter, in accordance with our legal and regulatory obligations. The retention schedule below summarises our standard approach:

Data Category	Retention Period	Reason
Registration and KYC data	Duration of account + 5 years after closure	Anti-money laundering and legal compliance
Transaction records	Duration of account + 7 years after closure	Financial record-keeping obligations
Gameplay and betting history	Duration of account + 3 years after closure	Dispute resolution and responsible gaming audits
Customer support communications	3 years from date of communication	Service quality and dispute evidence
Technical and device logs	13 months on a rolling basis	Fraud detection and security monitoring
Marketing consent records	Until consent is withdrawn + 2 years	Evidence of consent basis for communications
Self-exclusion records	Permanently retained	To prevent re-registration by self-excluded players

Once the applicable retention period has elapsed, personal data is securely deleted from active systems or irreversibly anonymised so that it can no longer be linked to any individual player. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes without any ability to re-identify individuals.

7. Your Privacy Rights

As a 7g772 player based in Bangladesh, you have the following rights with respect to your personal data. To exercise any of these rights, contact our privacy team at [email protected]. We will acknowledge your request within 5 business days and provide a substantive response within 30 calendar days.

7.1 Right of Access

You have the right to request a copy of all personal data that 7g772 holds about you. We will provide this in a structured, commonly used format. There is no charge for a first request within any 12-month period.

7.2 Right to Rectification

If any personal information we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. For name, date of birth, or address changes, we may require supporting documentation to verify the updated information before making changes to your account record.

7.3 Right to Erasure

You may request deletion of your personal data where: (a) the data is no longer necessary for the purpose for which it was collected; (b) you withdraw consent and there is no other legal basis for processing; or (c) the data has been unlawfully processed. Please note that erasure requests may not be fulfilled in full where 7g772 has a legal obligation to retain the data — for example, transaction records subject to financial record-keeping requirements. We will explain any partial limitation on erasure at the time of responding to your request.

7.4 Right to Restriction of Processing

You may request that 7g772 restricts the processing of your personal data — for example, while a correction request is being assessed, or while a complaint is under investigation. During a restriction period, your data will be stored but not actively used for any processing beyond the storage itself.

7.5 Right to Data Portability

Where data is processed on the basis of your consent or in performance of a contract, you have the right to receive your personal data in a structured, machine-readable format (such as JSON or CSV) so that it can be transferred to another service provider if you wish. To request a data export, contact [email protected] with the subject line "Data Portability Request".

7.6 Right to Object

You have the right to object to 7g772 processing your personal data for direct marketing purposes at any time, and at no cost. You may also object to processing carried out on the basis of our legitimate interests, though in some cases we may demonstrate that our legitimate interests override your right to object — for example, in fraud prevention and security monitoring contexts.

7.7 Right to Withdraw Consent

Where 7g772 processes your data on the basis of your consent (primarily marketing communications), you may withdraw that consent at any time without affecting the lawfulness of any processing carried out before the withdrawal. Withdrawing consent for marketing will not affect your account or your ability to use the Platform.

8. Contact Our Privacy Team

For all privacy-related enquiries, data subject access requests, or complaints about how 7g772 has handled your personal information, please contact us using one of the following methods. All communications received at the privacy contact address will be treated as confidential and handled by a dedicated member of the 7g772 compliance team.

• Email: [email protected] — include "Privacy Request" or "Data Request" in the subject line for prioritised routing. We aim to respond within 24 hours Bangladesh Standard Time and resolve requests within 30 calendar days.
• Live Chat: Available 24/7 in English from any page of the 7g772 Platform once you are logged in to your account.
• WhatsApp: +880 1700 000000 — available during Bangladesh Standard Time business hours.

If you are dissatisfied with how 7g772 has responded to a privacy complaint, you have the right to escalate your concern to the relevant data protection or consumer protection authority in Bangladesh. 7g772 will cooperate fully with any legitimate regulatory enquiry.

7g772 reserves the right to update this Privacy Policy at any time. Material changes will be communicated to registered players via email or through a prominent notice on the Platform at least 14 days before the changes take effect. The effective date at the top of this document will be updated to reflect the date of the most recent revision. Continued use of the Platform after the effective date of a revised Policy constitutes acceptance of the updated terms.